Personal Banker

The De Novo Personal Banker is a key role within Citigroup Inc, responsible for proactively acquiring, expanding, and retaining relationships with clients. This position requires a strong focus on growing the book of business, ensuring a world-class customer experience, and fostering relationships through in-person, phone, and video engagement.

Key Responsibilities:

• Grow assigned book of business by leveraging inbound and outbound interactions with new and existing clients to share the Citi value proposition, uncover stated and unstated client needs, and transform service transactions into sales/referral opportunities.

• Deepen existing client relationships by investing time getting to know clients, transforming learnings into meaningful recommendations, and staying connected beyond the point of sale while delivering remarkable client experience.

• Represent Citibank as a brand ambassador, an expert on Citigroup's products and their benefits, and an educator on digital innovations.

• Leverage phone, email, and video channels to perform regular customer outreach, including outbound sales, follow-ups on pending recommendations and services, and proactive check-ins; maximize the effectiveness of these calls through appropriate planning and prioritization.

• Cultivate relationships with partners, including Small Business, Home Lending, and Personal Wealth Management, enabling the ability to fulfill or provide appropriate referrals to meet client needs.

• Invest in personal development and provide peer mentoring as appropriate within the team.

• Digitally savvy; comfortable adopting new technologies, explaining digital tools to clients, and interacting with clients across multiple channels (both in-person and virtual).

• Work with business credit requests less than $250K, recognize/refer larger lending opportunities, and cross-sell treasury and related small business products.

• Build referral business opportunities through Centers of Influence (COIs) and the Member Get Member (MGM) Program.

• Provide Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals.

• Recognize transaction needs of clients, educate clients on all service and digital channels, and leverage technology/marketing tools available to uncover opportunities and present product offers/financial solutions.

• Understand and comply with Citigroup's policies, standards, and procedures.

• Drive client satisfaction through delivery of exceptional client experience, acquire new relationships, and deepen existing relationships through the presentation of relevant products and services.

• Understand and comply with Citigroup's policies, standards, and procedures to ensure the security of the bank's and clients' assets.

Qualifications:

• 2-4 years of relevant experience; banking/finance, retail, or sales experience preferred.

• High school diploma or equivalent required; Bachelor's Degree preferred.

• Consistently demonstrates clear and concise written and verbal communication skills.

• Demonstrated ability to cultivate relationships and identify and execute on opportunities for growth.

• Excellent attention to detail.

• Strong integrity and professionalism.

• Proficient computer skills and banking technology skills.

• NMLS registration; Safe Act compliant.