Customer Service Manager

4 weeks ago

Red Hook, New York, United States Hannaford Supermarkets Full time
About the Role

Hannaford Supermarkets is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Leader. This role is responsible for providing exceptional customer service, ensuring a positive shopping experience, and maintaining a clean and safe store environment.

Key Responsibilities
  • Observe and follow all company policies and procedures
  • Maintain a neat and well-groomed personal appearance at all times
  • Assign tasks to front-end and service desk/kiosk associates during idle periods
  • Assist with special projects and perform other functions as assigned by supervision
  • Support and comply with all company safety standards
  • Secure front-end change drawer at all times when leaving it unattended
  • Maintain general housekeeping and sanitation standards
  • Perform cashier and/or bagging functions
  • Perform service desk/kiosk and bookkeeper functions
Requirements
  • Effective communication and customer service skills
  • Must meet minimum age requirements to perform specific job functions
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
  • Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk
Physical Requirements
  • Perform repetitive hand and arm motions while standing/walking the majority of the shift
  • Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion
  • Push or pull up to 75 pounds on occasion
  • Work in and out of inclement weather when necessary
  • Gather up to five shopping carts and push them to designated areas
  • Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
  • Have sufficient visual acuity to check identification cards, checks, invoices, and other written documents
Preferred Requirements
  • Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously
  • Maintain effective work schedules for front-end and service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience
  • Handle cash pickups and change orders as requested and log as required
  • Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks and the sale of tobacco/alcoholic beverages
  • Provide customers and associates with hassle-free refunds while applying all applicable guarantees
  • Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service
  • Treat all associates with fairness, dignity, and respect
About Hannaford Supermarkets

Hannaford Supermarkets is a leading grocery retailer with a rich history dating back to 1883. We are committed to providing exceptional customer service and promoting local food systems, farmland preservation, and community development.

We offer a competitive salary range of $17.35-$24.75 per hour and a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all associates and applicants.

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