Help Desk Technician

2 days ago

Elk Grove Village, United States Yamazen Full time
Job Details

Job Location
Headquarters - Elk Grove Village, IL

Salary Range
$24.04 - $26.92 Hourly

Description

Established for over 50 years, Yamazen Inc. is a leading importer and distributor of quality CNC manufacturing machinery, including machine tools and injection molding machines. We service manufacturers in the automotive, aerospace, construction equipment, medical, and I.T. industries.

Yamazen has an immediate opening for aHelp Desk Technician- Entry Level to join our team. The position is located in our U.S. Corporate Headquarters in Schaumburg, IL. The person hired will be responsible for providing internal users with IT technical support via telephone, in person, or via email utilizing a ticketing system. Our work technology requirements include Windows 10/11, Microsoft 365 and Office, Office 365, Salesforce, iPhone and iPad.

Other responsibilities include:
  • IT Support relating to technical issues involving Microsoft's core business applications and operating systems
  • Basic technical support at the network level
  • Setup a user account, PC and IT devices.
  • Purchasing and tracking IT assets
  • Direct unresolved issues to the next level of support personnel
Qualifications

Qualifications:
  • Ability to diagnose and resolve basic technical issues on Microsoft 365, Windows, PC, iPhone, IT devices and business applications.
  • Strong communication, customer orientation and problem-solving skills
  • Salesforce experience is strongly preferred
  • Self-motivated with the ability to work in a fast moving environment.
  • Ability to work in a team and communicate effectively
  • Support experience on Dynamics BC, Infor CSI/Styline, or any ERP system is a plus

Compensation and Benefits:

Range: $24.04-$26.92

In return for quality results, Yamazen Inc. provides a competitive compensation package including salary and semi-annual bonus opportunities. Employee benefits include company paid medical, dental, vision, short- & long-term disability and life insurance within the first 60 days, 401K with company match, and more

Time off: Vacation / Personal sick days / Company paid holidays

Misc: Flexible work hours, Bi-weekly catered lunches, New car discount program, Employee Assistance Program.

No phone calls please.

Yamazen is an equal opportunity employment company. All applicants are considered regardless of age, race, sex, color, national origin, religion, marital or veteran status, sexual orientation or any other protected status.

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