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Customer Service Representative

2 months ago

Ogden, Utah, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answering phones in a friendly manner and assisting callers with a variety of questions.
    • Checking members into the system.
    • New member sign-up.
    • Taking prospective members on tours.
    • Facilitating needed updates to members' accounts.
    • Responding to member questions and concerns in a timely and professional manner and elevating to Assistant Manager or Manager as needed.
  • Assisting in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.