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Healthcare Customer Service Associate

2 months ago

Auburn Hills, Michigan, United States MaineHealth Full time
Position Overview

The Patient Service Representative (PSR) plays a crucial role in providing exceptional service to patients. This position involves welcoming patients with warmth and professionalism, managing incoming calls, scheduling appointments, and executing various administrative tasks as required.

Key Responsibilities

The PSR is responsible for:
  • Greeting patients in a friendly and professional manner.
  • Answering phone calls and addressing inquiries.
  • Scheduling patient appointments efficiently.
  • Collecting, verifying, and entering patient information while adhering to confidentiality standards.

Essential Qualifications

Education:
A high school diploma or equivalent is preferred.

Experience:
Previous experience in an office setting, particularly in a medical environment, is advantageous.

Skills:
  • Proficient in using office equipment and technology.
  • Strong understanding of customer service principles.
  • Excellent organizational abilities to manage multiple tasks effectively.
  • Outstanding communication and interpersonal skills, both in person and over the phone.
  • Robust computer skills.
  • Ability to comprehend and follow both oral and written instructions.
  • Commitment to maintaining confidentiality.
  • Capability to work independently and collaboratively with minimal supervision.
  • Professional demeanor, especially in high-pressure situations.

Additional Insights

At MaineHealth, you will be part of a team that values the well-being of its members and the communities it serves. We provide a range of benefits designed to meet the diverse needs of our employees, including:
  • Paid parental leave.
  • Flexible work arrangements.
  • Student loan assistance.
  • Opportunities for training and professional development.
  • Well-being resources for you and your family.

We are dedicated to fostering an inclusive environment where every team member can thrive and achieve their full potential.