Customer Service Team Lead

4 weeks ago


Auburn Hills, Michigan, United States T.J. Maxx Full time
Customer Service Supervisor Role

As a Customer Service Supervisor at T.J. Maxx, you will be responsible for promoting an excellent customer experience. Your key responsibilities will include overseeing a team of Associates at the front of store, training and coaching them on personalizing the customer experience while promoting loyalty programs, addressing customer concerns and issues promptly, and coordinating breaks for all. This role requires strong leadership and communication skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
1. Promote an excellent customer experience
2. Oversee a team of Associates at the front of store
3. Train and coach Associates on personalizing the customer experience
4. Address customer concerns and issues promptly
5. Coordinate breaks for all

If you are a motivated and customer-focused individual with strong leadership skills, we encourage you to apply for this exciting opportunity.

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