Retail Customer Service Supervisor
2 days ago
We are seeking a highly skilled and motivated Retail Customer Service Supervisor to join our team at TJ Maxx. As a key member of our store leadership team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and driving sales growth.
Key Responsibilities- Lead by example, demonstrating outstanding customer service skills and promoting a positive internal and external customer experience
- Oversee a team of Associates, providing guidance, training, and coaching to ensure excellent customer service and sales performance
- Assign registers, support POS coverage needs, and coordinate breaks for all Associates
- Address customer concerns and issues promptly, ensuring a positive customer experience
- Communicate effectively with management and Associates, prioritizing tasks and providing progress updates
- Partner with Management on Associate training needs to increase effectiveness
- Ensure adherence to all labor laws, policies, and procedures
- Available to work a flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques and ability to multitask
- Excellent communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player with ability to work effectively with peers and supervisors
- Able to train others and demonstrate leadership skills
We offer a competitive starting pay range of $14.00 to $14.50 per hour, as well as a range of benefits, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, and more.
At TJ Maxx, we value diversity and inclusion, and we are committed to creating a workplace where everyone feels welcome and valued. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.
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