Field Service Technician
2 weeks ago
At Controls Group, we are seeking a highly skilled and experienced Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and services to our customers in the construction materials testing industry.
Key Responsibilities:- Perform installations, calibrations, service, retrofits, maintenance, and all start-up and commissioning activities at customer locations for our asphalt and concrete product lines.
- Learn the operation/maintenance and service protocols for our portfolio of manufactured products.
- Provide remote and on-line diagnostic support to customers as required.
- Work closely with our engineers in Milan, Italy to offer a complete technical support solution to our customers.
- Record all customer support activities in our Service Support Ticketing system.
- Support our Sales Team on applications, service, or warranty issues.
- Log root causes for service requests in order for us to report trends back to our Engineering team in Milan, Italy.
- Manage the Return Merchandise Authorization (RMA) process for assigned customers.
- Verify and assess equipment status and estimate repair activities and communicate to the customer the initial estimation of repair costs.
- Minimum of 5 to 7 years of experience with electrical control systems or hydraulic or pneumatic testing systems used for construction material testing.
- College degree in Mechanical, Electrical, or Electronics Technology preferred, but not necessary.
- Ability to read drawings and schematics required.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication and reporting skills as well as strong interpersonal skills.
- Willingness to travel up to 50%.
- Base salary, depending on candidate's experience.
- 3 weeks paid vacation time per year.
- Medical, Dental, Life, Disability, and 401K (with match) benefits provided.
Controls Group is a market leader in the construction materials testing industry. Headquartered in Milan, Italy with five international branch offices, over 100 distributors worldwide and a dedicated team of highly experienced and knowledgeable specialists, we offer the largest and most capable technical sales and support network in the industry.
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