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Member Service Representative

2 months ago

Honolulu, Hawaii, United States Navy Federal Credit Union Full time

About the Role

We are seeking a highly skilled and motivated Member Service Representative to join our team at Navy Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their needs are met and exceeded.

Key Responsibilities

  • Analyze and Resolve Issues: You will be responsible for analyzing and resolving issues related to member accounts and loans, ensuring that all discrepancies are resolved in a timely and efficient manner.
  • Assist with Product Sales: You will assist members with submitting applications for consumer, mortgage, and equity loans, as well as credit card applications.
  • Counsel Members on Products and Services: You will counsel current and prospective members on Navy Federal's products and services, ensuring that they are aware of all available options.
  • Ensure Compliance: You will ensure that all cash and negotiable instruments are handled properly, and that all federal and other regulations are complied with.
  • Identify Cross-Selling Opportunities: You will identify opportunities to cross-sell products and increase product penetration, ensuring that members are aware of all available options.
  • Perform Platform Banking Functions: You will perform platform banking functions, including assisting level I team members and ensuring that all tasks are completed in a timely and efficient manner.

Requirements

  • Strong Communication Skills: You will possess excellent communication skills, both written and verbal, and be able to effectively communicate with members and colleagues.
  • Analytical Skills: You will possess strong analytical skills, able to analyze and resolve complex issues related to member accounts and loans.
  • Problem-Solving Skills: You will possess strong problem-solving skills, able to identify and resolve issues in a timely and efficient manner.
  • Teamwork and Collaboration: You will be able to work effectively in a team environment, collaborating with colleagues to achieve common goals.

Preferred Qualifications

  • Experience in Member Service: You will have experience in member service, preferably in a call center, retail banking, or financial institution.
  • Knowledge of Financial Products: You will have knowledge of financial products and services, including savings and checking accounts, loans, and credit cards.

What We Offer

Navy Federal Credit Union offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.