Medical Office Operations Specialist

4 weeks ago


Nashville, Tennessee, United States Fortitude Re Full time

Company Overview: Fortitude Re is a leading reinsurer that manages a general account of approximately $55 billion across life, annuity, and property & casualty insurance products. The company takes a long-term view on growth and is proud to be backed by a consortium of sophisticated institutional investors led by The Carlyle Group and T&D Insurance Group.

Compensation and Benefits: The annual salary for this position is estimated to be around $80,000-$120,000 depending on experience. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package including unlimited PTO policy, up to 12 paid company holidays, health, vision, dental, and life insurance with additional access to health and wellness programs.

Job Description: As a Senior Specialist, Consumer Affairs, you will work in the dynamic Client Experience team supporting formal complaint review, investigation, and response to both regulators and customers on behalf of institutional clients for Fortitude Life and Annuity Solutions (FLAS). Your responsibilities will include researching complaints from consumers and regulatory bodies for fair resolution, facilitating with business areas to resolve and respond to both regulatory and non-regulatory complaints, drafting accurate and thorough complaint response letters for medium to complex complaints, quality and content review of data entered into the Complaints Management System, adherence to complaint file retention processes, and participating in departmental projects.

Required Skills and Qualifications: To be successful in this role, you will need an undergraduate degree or equivalent experience and minimum 3 years of life insurance operations and compliance experience required. Experience with a compliance and/or insurance operations related function in a corporate environment is preferred but not required. You must have attention to detail, accuracy, and quality, as well as excellent communication and interpersonal skills.



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