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Retail Store Manager
2 months ago
Overview:
Annual Salary:
$55,120
Job Summary:
The primary responsibility of the Store Manager is to lead teams in driving sales, brand loyalty, providing exceptional customer service, as well as recruiting and developing top retail talent.
This position has full accountability for the key financial results of the store and is responsible for the overall leadership and development of the store by building an independent, high-performing team that is dedicated to achieving results and supporting company strategies.
Responsibilities:
- Recruit and maintain a diverse, high-performing store team through consistent selection, development, and motivation.
- Act as a true business owner, bringing timely ideas and solutions to your store team, peer group, and cross-functional partners to improve the customer experience.
- Drive daily, weekly, and monthly financial results by establishing strategic plans in partnership with the Territory Manager to achieve successful business outcomes.
- Ensure accountability and appropriate management of all day-to-day operational procedures, financial targets (including sales forecasting and payroll), and company policy standards in store.
- Create and manage scheduling that maximizes staffing to meet the needs of the business and drive store profitability while leveraging payroll most effectively.
Key Performance Indicators:
- Meet or exceed sales targets.
- Maintain a high level of customer satisfaction.
- Develop and implement effective training programs for store staff.
- Ensure compliance with all safety measures and OSHA regulations.
- Manage rest and meal break schedules and ensure that all zones are covered.
Requirements:
- At least 3 years of experience as a specialty retail store manager in relevant traffic and volume preferred.
- Proficiency in Word, Excel, and PowerPoint, and ability to adapt to additional software programs.
- Has broad knowledge and perspective of the retail landscape.
- Must be available to work weekends (Friday, Saturday, and Sunday).
- Must commit to one store closing per week, either Friday or Saturday.
- Ability to utilize retail POS System & Inventory Scanner.
- Must be able to make change using American Monetary units.
- Ability to understand and interpret moderately complex financial reports.
- High School Diploma required or General Education Degree (GED).
- Ability to carry out detailed tasks and projects with minimal direction or supervision.
- This position requires the ability to problem solve complex situations in an effective and efficient manner, including dealing with difficult and/or troubled clients.
- Excellent oral and written communication skills.
- Strong interpersonal skills and ability to build positive working relationships.
- Ability to express ideas clearly and succinctly via letters, memos, and reports.
Work Environment:
- Requires ability to lift large and heavy packages and boxes rapidly and constantly and to perform a continuous process of loading and unloading large boxes throughout a scheduled shift.
- Able to reach overhead, bend, kneel, and carry product, necessary for customer service, inventory re-stock, processing shipment, and store merchandising.
- The ability to stand/walk for extended periods of time.
- Must have ability to safely lift 50 lbs. without restrictions.
- Able to regularly perform store maintenance items: sweep, vacuum, empty trash, clean.
- Ability to use and climb ladders and/or step stools.
- Requires ability to perform repetitive motions (i.e. hanging, folding, ringing up customers, etc.).
- The ability to use caution when dealing with difficult customers, houseless, and/or transients and avoid confrontations.
- Noise level in the work environment is usually moderate to loud.
- Adult content environment.
- Must be at least 18 years old.
