Order Service Associate

2 weeks ago


Charlotte, North Carolina, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused Order Service Associate to join our team. As a key member of our Food and Beverage team, you will be responsible for taking room service orders over the phone, answering questions on menu selections, and checking with kitchen staff. You will also be responsible for answering guest questions or concerns regarding the origin, vintage, and style of various wines. Additionally, you will place and log call backs for room service orders, notify guests and management of delays in service delivery, and communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. You will also be responsible for maintaining cleanliness of work areas throughout the day, recording transactions in the MICROS system at time of order, and completing all closing reports, including MICROS reports. Furthermore, you will process all payment methods and follow all company and safety and security policies and procedures. You will also be responsible for ensuring uniform and personal appearance are clean and professional, maintaining confidentiality of proprietary information, and protecting company assets. You will welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. You will also speak with others using clear and professional language, and answer telephones using appropriate etiquette. You will develop and maintain positive working relationships with others, and support team to reach common goals. You will ensure adherence to quality expectations and standards. You will stand, sit, or walk for an extended period of time, move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. You will perform other reasonable job duties as requested by Supervisors.

Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
About Us

At Marriott International Inc, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. We are a global brand leader in luxury hospitality, and we offer the chance to be proud of the work you do and who you work with. Join our team and become the best version of you.



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