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Guest Services Representative
2 months ago
Position Overview: Front Desk Agent
As a vital member of our hospitality team, the Front Desk Agent plays a crucial role in ensuring seamless operations and guest satisfaction. Adherence to hotel and departmental guidelines is essential for maintaining an efficient and environmentally conscious environment. This includes protocols for handling lost property, emergency situations, and sustainability practices.
- Participate actively in all hotel and departmental meetings and training sessions.
- Maintain grooming standards and uphold service etiquette towards guests, vendors, and fellow staff members.
- Execute assigned responsibilities in accordance with hotel policies and managerial directives.
Physical Requirements:
The position necessitates prolonged periods of standing and mobility, alongside frequent interaction with computer systems.
Work Environment:
Ability to remain on your feet for extended shifts and demonstrate manual dexterity in tasks such as typing and operating machinery.
Qualifications:
A minimum of two years of experience in a customer service role, ideally within the hospitality sector.
Technical Proficiency:
Competence in utilizing computer software and hardware, including proficient keyboard skills.
Interpersonal Skills:
Strong communication abilities with a professional demeanor. Must possess a customer-centric approach and exceptional hospitality skills.