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Patient Access Service Representative

2 months ago


Tucson, Arizona, United States Tucson Medical Center Full time
Job Summary

We are seeking a highly skilled Patient Access Service Representative to join our team at Tucson Medical Center. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.

Key Responsibilities
  • Serve as the first point of contact for patients and families, providing accurate and timely information about healthcare services and procedures.
  • Collect and process patient demographic and financial information, ensuring accurate and complete registration.
  • Coordinate with healthcare providers and insurance companies to obtain necessary authorizations and approvals.
  • Provide excellent customer service, responding to patient inquiries and resolving issues in a professional and courteous manner.
  • Maintain accurate and up-to-date patient records, ensuring compliance with regulatory requirements.
  • Collaborate with other healthcare team members to ensure seamless patient care and efficient workflow.
Requirements
  • High school diploma or equivalent required; experience in healthcare or customer service preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Basic computer skills and knowledge of healthcare software applications.
  • Ability to maintain confidentiality and handle sensitive patient information.