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Digital Workplace Director

2 months ago

Dallas, Texas, United States Fulcrum Technology Solutions Full time
Director of Digital Workplace Job Description

Fulcrum Technology Solutions is seeking a seasoned IT professional to lead our Digital Enterprise Services team as a Director of Digital Workplace. This hybrid role is based in the Dallas area and offers a unique opportunity to shape the digital workplace experience for our clients.

Key Responsibilities:

  • Lead the Digital Enterprise Services team, overseeing daily operations and ensuring compliance with service delivery standards in end-point engineering, IT Service Management, and Microsoft 365.
  • Provide coaching, supervision, and performance reviews for team members, fostering professional growth and accountability.
  • Cultivate a high-performing team that values excellence and continuous improvement.
  • Develop and manage the digital enterprise services strategy, ensuring effective communication and relationship management.
  • Design and implement strategies that align with business objectives, enhancing the digital workplace and user experience.
  • Drive initiatives to optimize the digital workplace and ensure effective adoption of tools, particularly Microsoft 365.
  • Provide tier 1 to 3 technical support, efficiently resolving inquiries and technical issues related to end-point engineering, ITSM, and Microsoft 365.
  • Ensure robust operational support for all technology aspects of digital enterprise services, including communication platforms and VDI infrastructure.
  • Maintain digital enterprise services systems, ensuring they are updated with the latest versions and patches.
  • Work closely with executive leadership to develop long-term strategies for customer satisfaction in end-point engineering and ITSM.
  • Create training materials and provide guidance to clients and staff on utilizing digital enterprise services effectively.
  • Develop and maintain SLAs tailored to client needs in end-point engineering and ITSM.
  • Facilitate updates to digital enterprise services processes as defined by leadership.
  • Participate in compliance audits and collaborate with stakeholders to address any issues.
  • Develop disaster recovery strategies for digital enterprise services, contributing to business continuity plans.
  • Oversee the relocation of technical equipment to and from client locations as needed.

Requirements:

  • Minimum of 8 years in a relevant field with a strong project management background.
  • Proven experience leading digital enterprise services teams, particularly in end-point engineering, ITSM, and Microsoft 365.
  • Demonstrated ability to provide tier 1 to 3 support and manage communication platforms and VDI infrastructure.
  • Experience managing OPEX budgets exceeding $10MM and justifying CAPEX proposals.

Preferred Qualifications:

  • ITIL certification for IT service management best practices.
  • Microsoft 365 certifications (e.g., Microsoft 365 Certified Enterprise Administrator Expert).
  • Certifications in VDI solutions (e.g., VMware Certified Professional, Citrix Certified Professional).
  • Experience with end-point management tools (e.g., Microsoft Intune, SCCM).
  • Familiarity with cloud-based solutions and hybrid environments related to end-point management and ITSM.