IT Director, Digital Workplace

2 weeks ago

Dallas, Texas, United States HF Sinclair Corporation Full time

Job Summary

We are seeking an experienced IT Director, Digital Workplace to lead our digital enterprise services team and drive long-term strategies for technical areas under their accountability.

Key Responsibilities

  • Manage the digital enterprise services staff and direct long-term strategies for technical areas under their accountability.
  • Oversee technical assignments, provide tier 1 to 3 technical support, manage the OPEX budget, and CAPEX proposals.
  • Ensure excellence in service delivery, with a particular focus on leveraging Microsoft 365 and enhancing the digital workplace environment.
  • Direct the organization's digital enterprise services team leads and their assigned staff, overseeing their daily activities and ensuring adherence to the operational and service delivery model.
  • Provide guidance, coaching, supervision, training, and regular performance reviews for direct reports, as well as oversight for the direct reports of leads within the digital enterprise services organization.
  • Lead in creating and managing the digital enterprise services strategy, focusing on delivering excellent service in communication, issue resolution, and relationship management within end-point engineering, ITSM, and Microsoft 365 services.
  • Architect and implement digital enterprise services strategies that align with overall business goals and objectives, enhancing the digital workplace and employee user experience through end-point engineering, ITSM, and Microsoft 365.
  • Drive initiatives to improve the digital workplace and enhance employee user experience, ensuring that tools and technologies, particularly Microsoft 365, are effectively utilized and adopted.
  • Provide tier 1 to 3 technical support to clients, addressing inquiries and technical issues effectively and efficiently in areas such as end-point engineering, including Virtual Desktop Infrastructure (VDI), ITSM, and Microsoft 365.
  • Ensure proper operational support for all technology aspects supporting digital enterprise services, including communication platforms, VDI infrastructure, ITSM systems, and Microsoft 365 services.
  • Ensure that digital enterprise services systems and platforms, including Microsoft 365, are up-to-date with current versions, patches, and service packs, maintaining vendor supportability.
  • Collaborate closely with the executive leadership team to develop and implement long-term strategies for digital enterprise services and customer satisfaction in end-point engineering, ITSM, and the use of Microsoft 365.
  • Develop and maintain digital enterprise services level agreements (SLAs) based on clients' needs and requirements in end-point engineering, ITSM, and Microsoft 365 services.
  • Facilitate and document updates to digital enterprise services processes and procedures as defined by the executive leadership team.
  • Participate in regulatory compliance audits and resolution efforts, collaborating with internal and external stakeholders as needed.
  • Develop appropriate disaster recovery strategies and capabilities for digital enterprise services, contributing to the organization's overall business continuity plans for end-point engineering, ITSM, and Microsoft 365 services.
  • Coordinate the relocation of technical equipment to and from client locations as needed within the areas of end-point engineering, ITSM, and Microsoft 365.

Requirements

  • A minimum of eight years of job-related experience and working knowledge and experience in project management is required.
  • Leading digital enterprise services teams with a focus on end-point engineering, ITSM, and Microsoft 365 services.
  • Providing tier 1 to 3 technical support for end-point engineering, including VDI, ITSM, and Microsoft 365.
  • Managing communication platforms, VDI infrastructure, ITSM systems, and Microsoft 365 services.
  • Experience in planning and managing OPEX budgets above $10MM.
  • Experience in proposing and justifying capital projects in financial and technical terms focusing on business value and return on investment principals.
  • A minimum of 10 years of experience in managing or leading staff is preferred.
  • A minimum of a Bachelor's Degree in Computer Science, a related field, or equivalent work experience (four years of related work experience) is required.

Preferred Qualifications

  • Certification in ITIL for IT service management best practices.
  • Certifications in Microsoft 365, such as Microsoft 365 Certified: Enterprise Administrator Expert, or other relevant certifications in end-point engineering and digital workplace technologies.
  • Certifications in VDI solutions, such as VMware Certified Professional - Desktop and Mobility, Citrix Certified Professional - Virtualization, or similar credentials.
  • Experience with end-point management tools like Microsoft Intune, SCCM, or similar systems.
  • Familiarity with cloud-based solutions and hybrid environments, specifically related to end-point management, ITSM integration, and Microsoft 365.

Work Environment

The job requires office-based work with travel up to 40% of time by land and air. The employee will be exposed to warehouse/plant environment, and driver-based environment including but not limited to rotating equipment, fumes or airborne particles, loud noises, vibrations, working in confined spaces, and exposure to the risk of electrical shock.

The job conditions require standing, walking, sitting, twisting, stooping, crouching, kneeling, talking or hearing, making visual inspections, making precise hand and finger movements, reaching or grasping, lifting and/or carrying up to 50lbs, ability to operate and drive all assigned company vehicles at company standard insurance rates is essential, valid State driver's license and proof of insurance, perceiving color differences.

HF Sinclair Culture

We maintain a true Safety culture for our employees, communities, environments and customers. We have a long-standing commitment to Integrity and ethical behavior and do what is right for our employees, investors, communities and the environment. We foster a culture of Inclusion by encouraging diversity of experiences, viewpoints and backgrounds.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination.

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