Tech Solutions Specialist
2 weeks ago
We are HeartCentrix, a heart-centered approach to IT staffing, and we're seeking a highly skilled IT Support Analyst III to join our team in Maitland, FL. This full-time position comes with an estimated annual salary of $95,000.
About the RoleThis role involves supporting the Financial Services group, administering various technology systems, assisting with new employee onboarding/offboarding, documenting system configurations and inventory, and ensuring availability of technology for all employees both remote and onsite.
- Maintains, analyzes, troubleshoots all software platforms that support Financial Services stakeholders
- Conducts and coordinates training on the proper use of business applications for stakeholders throughout the organization
- Responsible for second-level escalation of assigned application support issues and coordinating with systems administrators regarding deployment accuracy
- Manages assigned support queues, while maintaining communication throughout the technology support lifecycle
- Ensure seamless technology onboarding for new employees including access to in-house as well as third-party systems
Essential Functions:
- Ability to perform duties onsite in Maitland, FL
- Ability to access, input, and retrieve information from a computer and/or electronic device
- Ability to have face-to-face conversations with customers, co-workers, and higher-level manager
- Ability to sit or stand for long periods of time and move around work environment as needed
- Ability to operate a motor vehicle
- Ability to travel for regional office setup and shutdown activities
- Comply with company policies and procedure
Physical Demands:
- Must be able to remain in a stationary position up to 50% of the time
- The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
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