Tech Solutions Specialist

2 weeks ago


Maitland, Florida, United States HeartCentrix Full time

We are HeartCentrix, a heart-centered approach to IT staffing, and we're seeking a highly skilled IT Support Analyst III to join our team in Maitland, FL. This full-time position comes with an estimated annual salary of $95,000.

About the Role

This role involves supporting the Financial Services group, administering various technology systems, assisting with new employee onboarding/offboarding, documenting system configurations and inventory, and ensuring availability of technology for all employees both remote and onsite.

  • Maintains, analyzes, troubleshoots all software platforms that support Financial Services stakeholders
  • Conducts and coordinates training on the proper use of business applications for stakeholders throughout the organization
  • Responsible for second-level escalation of assigned application support issues and coordinating with systems administrators regarding deployment accuracy
  • Manages assigned support queues, while maintaining communication throughout the technology support lifecycle
  • Ensure seamless technology onboarding for new employees including access to in-house as well as third-party systems

Essential Functions:

  • Ability to perform duties onsite in Maitland, FL
  • Ability to access, input, and retrieve information from a computer and/or electronic device
  • Ability to have face-to-face conversations with customers, co-workers, and higher-level manager
  • Ability to sit or stand for long periods of time and move around work environment as needed
  • Ability to operate a motor vehicle
  • Ability to travel for regional office setup and shutdown activities
  • Comply with company policies and procedure

Physical Demands:

  • Must be able to remain in a stationary position up to 50% of the time
  • The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds


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