Client Experience Specialist

2 weeks ago


Maitland, Florida, United States Glenn Ritchie - State Farm Agent Full time
About the Job

We are seeking a Client Experience Specialist to join our team at Glenn Ritchie - State Farm Agent. In this role, you will be responsible for delivering exceptional client experiences that drive business growth and customer satisfaction.

Key Responsibilities
  • Develop and implement customer-centric strategies, focusing on improving service quality and reducing customer complaints.
  • Work closely with internal stakeholders to ensure seamless service delivery and effective issue resolution.
  • Analyze customer feedback and concerns, identifying areas for improvement and implementing solutions.
  • Stay up-to-date with industry trends and developments, applying this knowledge to drive business growth and improve customer outcomes.
Requirements
  • Proven experience in customer-facing roles, preferably in the insurance industry.
  • Excellent communication and interpersonal skills, with the ability to build trust and rapport with diverse client groups.
  • Strong analytical and problem-solving skills, with the ability to identify root causes and implement effective solutions.
Compensation and Benefits
  • Estimated salary: $55,000 - $70,000 per year, depending on experience and qualifications.
  • Bonus opportunities based on performance, recognizing and rewarding outstanding contributions.
  • Competitive benefits package, including health insurance, retirement savings, and paid time off.


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