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Patient Access Representative

2 months ago

Long Beach, California, United States Alta Hospitals Full time
{"title": "Patient Access Representative", "description": "Job Summary

Alta Hospitals is seeking a skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring the efficient and orderly admission of patients, while also providing exceptional customer service.

Key Responsibilities
  • Register patients according to department procedures, ensuring accurate and thorough completion of admission forms.
  • Verify medical record status using Master Patient Index function and ensure that patient information is entered accurately.
  • Prepare patient financial folders and distribute copies to appropriate departments.
  • Ensure that each account is billable and pre-certification requirements are met, contacting physicians' offices as needed.
  • Operate PBX and answer incoming calls, transferring to the appropriate department or patient room in a professional manner.
  • Provide a safe environment for patients, visitors, and others, maintaining confidentiality of patients, families, employees, and visitors.
Requirements
  • Two years of admitting office and/or PBX operator experience.
  • High School Diploma or GED.
  • Basic understanding of medical terminology.
  • Excellent written and verbal communication skills in English.
  • Strong time management skills and ability to multitask.
  • Computer literacy and proficiency.
  • Must demonstrate customer service skills appropriate to the job.
Preferred Qualifications
  • Bilingual skills to communicate effectively with patients and families.
Pay Rate

Min - $28.00 | Max - $28.00

", "lang_code": "en"}