Director of Operational Excellence

4 weeks ago

Alhambra, California, United States Astrana Health Full time
About the Role

The Manager of Special Projects - Accounting role will play a key part in Astrana Health's growth strategy and be instrumental in leading our Mergers and Acquisitions integration and implementation efforts, as well as supporting other operational initiatives and projects.

Key Responsibilities
  • Work with Accounting leadership to develop and implement department-specific project plans, including timelines, scope, and resources, to ensure operational efficiency and project success.
  • Collaborate with the Integration team to understand special project pipeline and plan and coordinate activities to execute on contract-related deliverables on time to meet special project needs.
  • Coordinate cross-functional teams to ensure all operational and project components are executed according to plan, including accounting, payor, and market-related activities.
  • Be an integral part of onboarding any growth initiatives.
  • Create funds flow and other accounting artifacts, develop project plans, schedule meetings, track/manage accounting-related updates.
  • Communicate progress to stakeholders both in writing and verbally.
  • Put together audience-specific presentations and report out on progress with regular agreed-upon cadence.
  • Provide operational coordination of the day-to-day execution of the Contract management, including schedule adherence, regulatory compliance, change management, technical, and quality compliance.
  • Conduct follow-ups on off-track/lagging projects and coordinate task force to bring tasks back on track in order to meet operations and special projects goals.
  • Flag risks/issues proactively and work collaboratively with stakeholders to provide solution by developing strategies and action plans to resolve issues and mitigate risks.
  • Escalate risks and issues as appropriate for timely resolution and mitigation.
  • Build sound professional relationships with key stakeholders.
  • Serve as primary contact for department-specific queries on all ongoing and upcoming projects.
  • Build Contract-specific templates that will be required for operations and future growth projects.
  • Develop, track, and measure applicable KPIs and other leading indicators department-specific goals are met.
  • Continuously review integration processes and plans and perform 'post-mortems' or other similar activities as appropriate and make recommendations for areas of improvement to the leadership team.
  • Initiate and work on department-specific process improvement initiatives.
  • Manage any special and/or ad-hoc projects related to Accounting department and/or another strategic initiative.
Key Deliverables and Performance Goals
  • Positive impact to Astrana Health team and client experience with implementation projects measured indirectly and directly via team-member engagement, post-integration surveys, and 360-degree team feedback.
  • Deliver timely on accounting items for new market growth and special projects.
  • Contribution to positive work environment and culture at Astrana Health measured by Integration team-member engagement, productivity, and growth.
Qualifications
  • Bachelor's degree in business, healthcare, public health.
  • Accounting knowledge and experience.
  • 2+ years' experience in project management, Healthcare operations, or related fields.
  • Ability to independently understand, oversee, coordinate across, and communicate clearly on multiple initiatives simultaneously.
  • Strong verbal and written communication skills.
  • Excellent attention to detail and problem-solving skills.
  • Extensive experience with Microsoft Office Suite (Word, PowerPoint, Excel) and Project Management Tools.

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