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Patient Experience Coordinator

2 months ago

Kennedy Space Center, United States Mindful Care Full time
About the Role

We are seeking a highly skilled Patient Experience Coordinator to join our team at Mindful Care. As a Patient Experience Coordinator, you will play a critical role in ensuring that our patients receive exceptional care and support throughout their journey with us.

Key Responsibilities
  • Provide exceptional customer service to patients and their families, responding to inquiries and resolving issues in a timely and professional manner.
  • Coordinate patient scheduling and rescheduling, ensuring seamless communication with patients, providers, and other stakeholders.
  • Collect and process payments, including copays and no-show fees, in accordance with company policies and procedures.
  • Triangulate incoming inquiries from other departments, providing timely and effective solutions to patients and staff.
  • Manage in-office appointments, ensuring a smooth and efficient experience for patients and staff.
  • Support patients through the intake process, establishing their Patient Portal and providing basic technical support as needed.
  • Collaborate with providers to ensure timely and effective communication with patients, addressing any concerns or issues that may arise.
  • Perform other tasks as assigned by management, ensuring the highest level of quality and service to our patients.
Requirements
  • 2+ years of experience in a medical office, hospital, or clinic environment, with a focus on mental health care.
  • High school diploma or equivalent required; prior experience in customer service or healthcare administration preferred.
  • Strong verbal and written communication skills, with the ability to interact effectively with patients, providers, and staff.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
  • Strong computer proficiency, with experience using electronic health records and other software applications.
  • Demonstrated awareness, inclusivity, and sensitivity in working with diverse populations, including those from different ethnic backgrounds, socioeconomic statuses, and cultural identities.
  • Bilingual in English and Spanish, with the ability to communicate effectively with patients and staff who speak these languages.
What We Offer

As a Patient Experience Coordinator at Mindful Care, you will enjoy a competitive salary of $20 per hour, plus benefits, including medical, dental, vision, 401(k), PTO, and company holidays. Our team is passionate about delivering exceptional care and support to our patients, and we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

We are an equal opportunity employer, committed to hiring talented individuals who share our values and passion for delivering exceptional care and support to our patients. If you are a motivated and compassionate individual who is dedicated to making a difference in the lives of others, we encourage you to apply for this exciting opportunity.