Public Safety Solutions Expert

2 weeks ago

Atlanta, Georgia, United States Motorola Solutions Full time
Job Description

Job Title: Senior Customer Success Advocate

Job Summary:

Motorola Solutions is seeking a highly skilled Senior Customer Success Advocate to join our team. As a Senior Customer Success Advocate, you will be responsible for working nationwide with new and existing Public Safety clients to maximize usage, value, and product satisfaction.

Key Responsibilities:

  • Partner with customers to promote their full adoption of Motorola products and services, including growing their ongoing use, value creation, and product satisfaction.
  • Align Motorola Software to the agency's outcomes, identify any risks or gaps to achieving those outcomes, and deliver creative, cross-functional solutions to customer challenges.
  • Grow and cultivate strong customer sentiment and references by developing trust over time and delivering consistent follow-through.
  • Build relationships with the technical and command leadership agency representatives to document agency goals, product use-cases, and outcomes.
  • Utilize your demonstrated ability to translate knowledge of public safety best practices into credible recommendations that help influence the decision-making process for agency contacts.
  • Work closely with our Support and Onboarding teams to ensure clients are set-up for success and the transition to Customer Success is smooth.
  • Provide both proactive and reactive advocacy for clients, acting as the quarterback with internal resources to quickly resolve any client issues.
  • Customer Retention - Develop and implement strategies to minimize client churn.
  • Drive adoption, outcomes, and annual recurring revenue and map out a customer retention strategy that minimizes risk of agency churn.
  • Identify opportunities for account renewal and expansion.

Requirements:

  • 5+ years of experience in one or more of the following: customer advocacy, sales, engineering, public safety, or project management.
  • 2+ years of experience working with Enterprise-level customers desired.
  • Working knowledge of Motorola Software to include: Motorola FLEX, PremierOne, CommandCentral, AWARE, Emergency Call handling.
  • Strong project management skills with a proven system for tracking multiple customer requests, issues, and strategic plans.
  • A proven track record of leading process improvements within large organizations.
  • Previous experience tracking product adoption and customer engagement through data-analysis tools.
  • Experience serving as a customer advocate with the ability to understand the needs of the client and deliver on those needs.
  • Strong executive presence and presentation skills.
  • Understanding of accounting principles a plus.
  • Ability to stay on-task with minimal supervision.
  • Demonstrated ability to deal with change and excel in high-stress situations.
  • Proficiency in the use of Microsoft Office as well as the Google Suite of products, Gainsight a plus.
  • Ability to travel 25+% to customers.

Benefits:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more

  • Integration Solutions Engineer

    3 weeks ago

    Atlanta, Georgia, United States Expert Technical Solutions Full time

    Job OverviewPosition: Integration Solutions Engineer – Process ControlsLocation: Remote with occasional office presenceCompany: Expert Technical SolutionsExpert Technical Solutions is seeking a skilled Integration Solutions Engineer with a focus on harmonizing various industrial systems and communication protocols within a manufacturing setting. This is a...

  • IT Solutions Expert

    2 weeks ago

    Atlanta, Georgia, United States Apex Innovations Full time

    About Apex Innovations:We are a leading provider of innovative security solutions, dedicated to helping businesses and organizations protect their sensitive data and critical services. Our team of experts takes a holistic approach to information security, conducting thorough security checks, providing expert consulting, and responding to incidents with...

  • Security Solutions Expert

    2 weeks ago

    Atlanta, Georgia, United States Cisco Full time

    About the RoleCisco is seeking a highly skilled Security Solutions Expert to join our Global Security Sales Organization (GSSO). As a key member of our team, you will be responsible for driving the success of Cisco's Security Portfolio and focusing on protecting customer application environments.Key ResponsibilitiesServe as a subject matter expert in Cisco...

  • Security Solutions Expert

    1 hour ago

    Atlanta, Georgia, United States Cisco Full time

    About the RoleCisco is seeking a highly skilled Security Solutions Expert to join our Global Security Sales Organization (GSSO). As a key member of our team, you will be responsible for driving the success of Cisco's Security Portfolio and focusing on protecting customer application environments.Key ResponsibilitiesServe as a subject matter expert in Cisco...

  • Public Safety Officer

    6 days ago

    Atlanta, Georgia, United States Spelman College Full time

    Job SummarySpelman College is seeking a highly skilled and dedicated Public Safety Officer to join our team. As a Public Safety Officer, you will be responsible for providing routine police services, including protection of life and property, foot and motorized patrol of assigned areas, and enforcement of state laws, city ordinances, and College rules and...

  • Public Safety Officer

    6 days ago

    Atlanta, Georgia, United States Georgia Tech Full time

    About the RoleWe are seeking a highly skilled and dedicated Public Safety Officer to join our team at Georgia Tech. As a Public Safety Officer, you will play a critical role in maintaining a safe and secure environment for our students, faculty, and staff.Key ResponsibilitiesEngage in law enforcement patrol functions, including foot, bike, or motorized...

  • Public Safety Officer

    2 weeks ago

    Atlanta, Georgia, United States Team Georgia Careers Full time

    **Job Summary**Team Georgia Careers is seeking a highly skilled and dedicated Campus Police Officer to join our team. As a key member of our public safety team, you will be responsible for ensuring the security and safety of our campus community.**Key Responsibilities:**Patrol campus facilities and grounds to prevent and respond to security incidents.Direct...

  • Public Safety Professional

    3 weeks ago

    Atlanta, Georgia, United States City Of Hapeville Full time

    Job SummaryThe City of Hapeville is seeking a highly skilled and dedicated Law Enforcement Officer to join our team. As a key member of our public safety department, you will play a vital role in maintaining law and order, protecting the community, and improving the overall quality of life for our citizens.Key ResponsibilitiesCrime Prevention and...

  • Public Safety Officer

    4 weeks ago

    Atlanta, Georgia, United States City of Atlanta Full time

    Position Overview: The City of Atlanta is dedicated to enhancing our community through the efforts of our dedicated professionals. Our police officers, firefighters, and building inspectors play crucial roles in ensuring the safety of our citizens. Our Public Works team maintains cleanliness and infrastructure, while our Parks & Recreation staff enriches the...

  • Assistant Attorney General

    3 weeks ago

    Atlanta, Georgia, United States GeorgiaGov Full time

    Job Title: Assistant Attorney GeneralJob Summary:The Georgia Department of Law is seeking a highly skilled and experienced Attorney to join our team as an Assistant Attorney General in the Public Safety section of the Criminal Justice Division. As a key member of our team, you will provide legal representation to public safety agencies, including the...

  • Food Safety Specialist

    3 weeks ago

    Atlanta, Georgia, United States Zep Inc. Full time

    About Zep Inc.Zep Inc. is a leading manufacturer of cleaning solutions for businesses and consumers with operations across the globe. Our purpose is to make the planet cleaner, safer, and more productive. To fulfill our purpose, we focus on understanding and solving cleaning needs for consumers, as well as business customers across various segments including...

  • Public Safety Professional Opportunity

    3 weeks ago

    Atlanta, Georgia, United States GeorgiaGov Full time

    Job Summary:The Georgia Department of Public Safety is seeking a highly motivated and dedicated individual to fill the position of Georgia State Patrol Cadet. As a member of our team, you will play a critical role in maintaining public safety and upholding the law in our state.Key Responsibilities:Respond to alarms and investigate disturbances in a...

  • Legal Counsel for Public Safety

    3 weeks ago

    Atlanta, Georgia, United States GeorgiaGov Full time

    Position: Attorney at GeorgiaGovLocation: Atlanta, GeorgiaCompensation: Up to $98,579The GeorgiaGov is in search of a skilled Attorney to provide essential legal support within the department. In this role, you will collaborate closely with the Commissioner and serve as the primary contact with the Attorney General's Office. This position is pivotal in...

  • Technical Solutions Expert

    3 weeks ago

    Atlanta, Georgia, United States Flexential Full time

    Job SummaryWe are seeking a highly skilled Technical Solutions Expert to join our team at Flexential. As a key member of our sales team, you will be responsible for providing pre-sales technical expertise to our national sales team, driving business growth and customer satisfaction.Key ResponsibilitiesDesign and Deliver Solutions: Collaborate with sales...

  • Legal Counsel for Public Safety

    3 weeks ago

    Atlanta, Georgia, United States GeorgiaGov Full time

    Position: Legal Counsel at GeorgiaGovLocation: Atlanta, GeorgiaCompensation: Up to $98,579The Georgia Department of Public Safety (DPS) is on the lookout for a skilled Legal Counsel to contribute to their mission. In this role, you will be instrumental in delivering legal support to the department, collaborating closely with the DPS Commissioner and serving...

  • Legal Counsel for Public Safety

    4 weeks ago

    Atlanta, Georgia, United States GeorgiaGov Full time

    Position: Attorney at GeorgiaGovLocation: Atlanta, GeorgiaCompensation: Up to $98,579The GeorgiaGov is in search of a skilled Attorney to provide essential legal support within the department. In this role, you will collaborate closely with the Commissioner and serve as the main point of contact with the Attorney General's Office. This position, reporting to...

  • Customer Solutions Expert

    3 weeks ago

    Atlanta, Georgia, United States OMP Full time

    About the RoleWe are seeking a highly skilled Customer Solutions Expert to join our Customer Services team at OMP. As a key member of our team, you will be responsible for ensuring the smooth operation of our supply chain optimization solutions for our customers.Key ResponsibilitiesProvide exceptional customer service by communicating effectively with...

  • Public Safety Specialist

    3 weeks ago

    Atlanta, Georgia, United States City of Chamblee Full time

    Job SummaryLocated in the vibrant urban city of Chamblee, the City of Chamblee is seeking highly qualified individuals to fill positions for P.O.S.T. Certified Police Officers. The Police Officer position is responsible for a wide range of law enforcement functions to maintain law and order, promote public safety and security, as well as prevent crime.Key...

  • Public Safety Specialist

    3 weeks ago

    Atlanta, Georgia, United States Grady Health System Full time

    Job Summary:The Public Safety Officer is a critical role within Grady Health System, responsible for safeguarding designated areas and facilities. This position ensures the protection of our property and restricted areas from fire, theft, hazardous conditions, and unauthorized entry.Key Responsibilities:Monitor and patrol designated areas to prevent and...

  • Public Health Specialist

    2 weeks ago

    Atlanta, Georgia, United States Georgia Department of Public Health Full time

    Job SummaryWe are seeking a highly skilled Public Health Specialist to join our team at the Georgia Department of Public Health. As an EMS Safety and Compliance Specialist, you will play a critical role in ensuring the safety and compliance of EMS agencies and vehicles in our state.Key ResponsibilitiesConduct regular inspections and evaluations of EMS...