Guest Experience Coordinator

7 days ago


West Chester, Pennsylvania, United States Turks Head Wines Full time
Job Overview

We are looking for an experienced Wine Tasting Room Representative to join our team at Turks Head Wines.

About the Role

The Wine Tasting Room Representative will be responsible for providing exceptional customer service, managing reservations, and ensuring a seamless guest experience.

Key Responsibilities

  • Manage bookings, either in person or through the Tock reservation platform
  • Provide waiting times to guests who are not pre-booked
  • Create a friendly, warm atmosphere for guests that are in line or waiting to be seated
  • Provide personalized service and assistance for large parties of guests and VIPs
  • Collaborate with other team members to ensure smooth operations
  • Ensure cleanliness and hygiene standards are met in the front of house area
  • Assist with the opening and closing of the tasting room

Requirements

  • 18+ years old
  • Must be willing to work weekends
  • Able to stand, walk, and talk for extended periods as job duties require
  • Be able to function within a team-based environment

Salary Range: $25-$35 per hour (dependent on experience)



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