Insurance Service Specialist

4 weeks ago


Saint Paul, Minnesota, United States State Farm Insurance Full time

About the Role: We are seeking a highly skilled and motivated Insurance Service Specialist to join our team at State Farm Insurance. As an Office Representative, you will be responsible for providing exceptional customer service by assisting customers with their insurance needs, answering inquiries, and resolving issues. You will also process insurance policy changes and updates, handle incoming and outgoing phone calls, maintain accurate and organized customer files, prepare and process insurance quotes and applications, collaborate with team members to achieve office goals, promote and cross-sell insurance products and services, handle policy renewals and cancellations, assist with claims processing and follow-up, and maintain a professional and friendly demeanor at all times. This is a full-time position with a competitive estimated salary of $40,000 - $60,000 per year, depending on experience.

Responsibilities:
  • Assist customers with their insurance needs
  • Provide exceptional customer service
  • Process insurance policy changes and updates
  • Handle incoming and outgoing phone calls
  • Maintain accurate and organized customer files
  • Prepare and process insurance quotes and applications
  • Collaborate with team members to achieve office goals
  • Promote and cross-sell insurance products and services
  • Handle policy renewals and cancellations
  • Assist with claims processing and follow-up


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