Patient Liaison Nuclear Medicine Specialist
6 days ago
The Patient Liaison Nuclear Medicine Full Time position is a vital role in ensuring the smooth operation of our Nuclear Medicine department. As a key member of our team, you will be responsible for managing schedules, coordinating care alternatives, and communicating with patients and clinical staff to ensure compliance with prescribed treatment plans.
Responsibilities- Manage schedules to optimize resource utilization, including providers, rooms, and equipment.
- Perform schedule maintenance activities, such as opening and closing clinic templates, and coordinate care alternatives for patients impacted by changes.
- Communicate with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plans.
- Assist the Practice Manager with data collection and analysis related to physician productivity and resource utilization.
- Facilitate the resolution/prevention of billing errors and denials, including obtaining pre-certifications or referrals as needed.
- Register patients and schedule or coordinate the scheduling of appointments.
- Provide patient education information and/or materials as needed.
- Maintain a strong relationship with patients, internal providers and staff, external hospital departments, physician offices, and vendors.
- Answer all incoming inquiries from patients, providers, staff, and others related to all aspects of practice operations.
- Conduct follow-up with patients to ensure compliance with all testing, prescriptions, and the plan of care.
- High School Diploma or GED equivalent.
- 2 years previous healthcare experience.
- Experience in a customer service role.
Northwestern Memorial Healthcare is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.
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