Intake Coordinator, OPCS

4 weeks ago


Springfield, Massachusetts, United States South Middlesex Opportu Full time
Job Description

At South Middlesex Opportu, we are seeking a highly skilled and compassionate Intake Coordinator to join our team. As an Intake Coordinator, you will be the first point of contact for clients, providing a warm and welcoming experience. Your primary responsibility will be to greet each visitor, refer them to the correct Case Manager, Substance use counselor, Recovery coach, or other specialty, and provide initial information and referrals for community-based resources.

Key Responsibilities:

  • Greet each visitor to Open Door Social Services and refer them to the correct Case Manager, Substance use counselor, Recovery coach, or other specialty.
  • Provide initial information and referrals for community-based resources such as education, job training, fuel assistance, behavioral health, food, transportation, medical care, counseling, substance use disorder, and other services.
  • Perform triage with walk-in clients.
  • Answer the phone in a professional tone and timely manner.
  • Ensure the waiting room remains clean, safe, and secure. Report any issues to the Director as soon as possible.
  • Answer clients who ring the doorbell in a professional tone and timely manner.
  • Collect documents from clients and distribute them to the correct staff.
  • Refer clients to other Open Pantry components for additional services.
  • Provide backup support to Case Managers.
  • Assist with client data tracking, such as entering basic information in EMR and other data reports.
  • If bilingual, provide verbal and written language translation as needed for clients and case management.
  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
  • Communicate effectively with clients and staff in other areas.
  • Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program/department agency and/or funder requirements, as well as Open Pantry policies and procedures.

Requirements:

  • Associate degree in social services discipline or 2 years of direct care/social services experience, or 3 years of experience performing customer services.
  • Experience providing services to low-income, homeless consumers.
  • Strong oral and written communication skills in English, Bilingual in Spanish strongly preferred.

Working Conditions:

As part of the responsibilities of this position, the Open-Door Social Services Intake Care Coordinator will have direct or incidental contact with clients served by OPCS in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace.

Monday - Friday 8:30am - 4:30pm
35 Hours per week


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