Holiday Inn Club General Manager

6 days ago

Scottsdale, Arizona, United States Holidayinnclub Full time

**Job Summary**

As a Resort Operations Manager at Holiday Inn Club, you will be responsible for overseeing the daily operations of our resort to ensure exceptional guest and owner satisfaction, service, and product quality. This challenging role requires a strong leader who can drive brand and value initiatives, develop a high-performance team, and meet financial goals.

**Key Responsibilities:**

  • Build and influence an exceptional team who are engaged in creating an exciting future for our brand through targeted selection, hire, train, involve, and recognize.
  • Lead a diverse and engaged workforce promoting a positive work environment, meet or exceed employee engagement targets, and mentor, motivate, recognize, coach, and counsel direct reports and team members.
  • Drive memorable vacation experiences focusing on the guest journey elements that matter most in a style of service our guests and owners expect, ensuring highest levels of guest satisfaction through engagement with guests and owners, assessment of guest service surveys and trends, and follow-through on all guest issues and opportunities.
  • Manage risk promoting a culture of safety and demonstrating a commitment to employee and guest through company and property safety programs and initiatives.
  • Participate in Green Engage and other sustainable programs to reduce our footprint and impact on the environment.
  • Manage HOA, Retail, and/or Developer operating and reserve financials to meet or exceed goals and expectations, partner with finance to create realistic budgets while managing HOA increases, monitor and effectively manage controllable to include payroll, inventory, and product, monitor and refine controls and compliance plans, and ensure successful execution of AUM and Reserve plans.
  • Influence, build, and maintain positive and professional internal and external business relationships.

**Requirements:**

  • 4-Year College Degree preferred.
  • High School Diploma, GED equivalent required.
  • Minimum of four-six years of experience in Resort Operations, the hotel/motel/timeshare/resort or related industry with three-five years in a supervisory role.
  • Effectively write and speak English.
  • Must be able to demonstrate leadership, thoughtful decision making, effective communication, accountability, interpersonal skills, and an ability to influence, build, and maintain positive professional internal and external business and HOA relationships.
  • Must have a strong comprehension of operation and retail (where applicable) budget and reserve development, compliance, inventory purchasing control, negotiation, and management of service contracts, renovation schedules, annual unit maintenance, and service from all required outside contractors.
  • Must have a strong focus on leading others, growing and developing a high-performance team, and inspiring a culture of excellence while successfully influencing and partnering with company leaders outside of the resort operations group (Sales, Marketing, Inventory and Rental Management, Brand Delivery, Finance, IT, HR, Brand Services, Purchasing, etc.).
  • Must ensure full and complete understanding and compliance of our Brand Standards.
  • Must be at least 21 years of age with a valid driver's license and minimum of 4 years of driving experience.
  • Must be able to meet company motor vehicle report requirements.

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