Senior Account Service Manager
3 weeks ago
Job Summary:
Elevance Health is seeking a highly skilled Senior Account Service Manager to join our team. As a key member of our organization, you will be responsible for providing advanced account management representation and strategic planning for major accounts.
Key Responsibilities:
- Provides strategic planning and account management for large accounts.
- Directs and manages the administration of contractual requirements and obligations.
- Manages the new and renewal implementation process for accounts.
- Interfaces with operations to ensure smooth delivery of services.
- Maintains ongoing account relationships at multiple levels throughout the customer's organization.
- Makes recommendations for improvements to meet customers' expectations.
- Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction.
Requirements:
- Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationships.
- Excellent written, oral, presentation, and interpersonal communication skills.
- Proven ability to resolve complex issues in a fast-paced and high-demand environment.
- Proficient in Microsoft Office Products: Excel, Teams, and Salesforce.
About Elevance Health:
Elevance Health is a health company dedicated to improving lives and communities. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
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