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Client Relations Associate

2 months ago

Atlanta Georgia, United States Spanx Full time
Position Overview

As a Client Relations Associate, you will play a vital role in supporting the Account Manager with essential business operations.

Key Responsibilities
  • Assist the Account Manager in overseeing fundamental business activities.
  • Provide daily assistance for the Department Store sector within Intimate Apparel.
  • Forecast monthly shipping projections for key accounts.
  • Monitor sales performance across account bases, tracking weekly and door sales, seasonal turnover, and profit margins.
  • Analyze market trends and product opportunities to enhance overall business performance.
  • Manage all account-related issues, including MKD's, credit discrepancies, mis-shipments, and the RTV process.
  • Create and maintain departmental logs related to shipping, cancellations, discounts, and more.
  • Collaborate with the warehouse to ensure smooth shipping operations for the buying teams.
  • Oversee the EDI process to streamline communication and transactions.
  • Build and track monthly Open-to-Buy (OTB) reports by account, identifying opportunities and risks.
  • Organize and conduct monthly conference calls with accounts to discuss performance and strategies.
  • Lead seasonal market appointments, managing the preparation, scheduling, and order processes from start to finish.
  • Support advertising initiatives by collaborating with creative and sample teams.
  • Conduct quarterly store visits to assess performance and gather insights.
  • Assist in the management of merchandise directives and training programs.