Customer Service Liaison

3 weeks ago


Anaheim, United States Precise Personnel, LLC. Full time
Job Title:

Customer Service Liaison

Company Overview:

A growing company in the manufacturing industry, offering room for growth and success.

Salary:

$55,000 - $65,000 per year, depending on experience.

Job Description:

We are seeking a Customer Service Liaison to join our team. The ideal candidate will have 2 years of experience in customer service or management, with excellent communication skills and ability to work in a fast-paced environment.

The successful candidate will manage assigned customer accounts, drive delivery performance, and communicate weekly on the tracking of the Open Order Report with each customer.

They will also work with customer forecast to use as a tool to communicate with the customer on planned shipments, historical shipment data, and intelligence received from the customer.

In addition, they will perform past due analysis and work with operations to provide recovery plans to ensure on-time delivery metrics are met.

The role requires strong organizational and analytical skills, with the ability to negotiate skillfully in difficult situations and settle differences in an assertive yet diplomatic fashion.

The ideal candidate will have a Bachelor's Degree, with basic knowledge in Microsoft Office (Excel, Word, Outlook) and familiarity with manufacturing environments.



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