Customer Service Liaison
2 weeks ago
We are seeking a highly skilled and detail-oriented Customer Service Liaison to join our team at Apollo Printing & Graphics. The successful candidate will be responsible for providing exceptional customer service, managing sales orders, and working closely with vendors and suppliers.
About the Role:The Customer Service Liaison will play a critical role in ensuring timely and accurate order fulfillment, resolving customer inquiries, and maintaining excellent communication throughout the ordering process. This is an exciting opportunity for a motivated individual who enjoys working in a fast-paced environment and can thrive in a dynamic team setting.
Key Responsibilities:- Enter sales orders accurately and efficiently
- Answer phone calls and respond to customer inquiries in a professional and courteous manner
- Monitor emails and respond promptly to customer requests
- Work closely with vendors and suppliers to ensure smooth material ordering processes
- Follow up with customers on open orders and proof approvals
- Collaborate with colleagues to achieve shared goals and objectives
To be successful as a Customer Service Liaison, you will need:
- Familiarity with general printing terminology
- Strong PC navigation skills
- Rudimentary MS Office skills, including Excel, Outlook, and Word
- Knowledge of Adobe PDF and Creative Suite
- A quick learner with an adaptive mindset
- The ability to handle multiple tasks and work extra hours when needed
In addition to a competitive salary ($45,000 - $60,000 per annum), we offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off. Our company culture values teamwork, innovation, and continuous learning, providing opportunities for growth and development.
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