IT Infrastructure Specialist

3 weeks ago


Boston, Massachusetts, United States Legends Hospitality Full time
Job Title: IT Specialist

About the Role:

The IT Specialist will play a critical role in supporting the technology infrastructure of Legends Hospitality. This position will be responsible for providing technical support, performing system maintenance, and troubleshooting issues to ensure seamless operations.

Key Responsibilities:

  • Provide first-line support to staff, assisting with technical issues related to hardware, software, and network systems.
  • Troubleshoot and resolve IT problems via ServiceNow in a timely manner, minimizing downtime and disruptions to guest experience.
  • Effectively communicate with internal and external stakeholders on updates on IT-related issues.
  • Escalate complex issues to Lead IT Specialist or Manager of Venue Technology as needed.
  • Assist with setting up and configuring new hardware and software, ensuring proper installation and functionality.
  • Provide excellent desktop support services to internal staff.
  • Provide AV support for attractions and special events.
  • Serve as View Boston building-wide point of contact on IT-related matters.

Requirements:

  • Bachelor's degree in Computer Information Systems or related field.
  • 1-3+ years of relevant work experience.
  • Basic PC hardware knowledge.
  • Good understanding of networking, including TCP/IP and VLANs.
  • Experience with wireless LAN concepts.
  • Working knowledge of Microsoft and Mac applications.
  • Ability to work productively in a team environment.
  • Experience with virtual environments.
  • Highly effective oral presentation and written communication skills.
  • Flexible scheduling and reliable transportation required.

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls.

The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.



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