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Customer Service Representative

2 months ago

Pittsfield, Massachusetts, United States MOLARI Full time
Job Title: Customer Service Clerk

MOLARI is seeking a highly organized and detail-oriented Customer Service Clerk to support our Facilities team on a temporary basis. This 13-week position will be responsible for answering phones, receiving and assigning work order requests for multiple buildings, and providing exceptional customer service to our clients.

Key Responsibilities:
  • Answer phones and respond to customer inquiries in a timely and professional manner
  • Receive and assign work order requests for multiple buildings
  • Provide excellent customer service to clients and internal stakeholders
  • Support the Director of Facilities and Department Directors in coordinating workload and maintaining communication between Facilities and departments
  • Work independently and take direction as needed
Requirements:
  • High school diploma or equivalent required
  • Business or secretarial training/experience preferred
  • Proficient in Microsoft Suite
  • Ability to use communications equipment, phones, pagers, and radios
  • Ability to work with multiple crews and contractors
Desired Skills:
  • Excellent interpersonal and organizational skills
  • Computer literacy and ability to plan, implement, and evaluate change
  • Ability to handle confidential and sensitive information
  • Flexibility to cover office for vacations
  • Good verbal and telephone communication skills