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Program Operations Manager

2 months ago

Los Angeles, California, United States Unite a Nation Full time
Job Overview

POSITION SUMMARY

The Program Operations Manager plays a crucial role in ensuring adherence to the policies and procedures of Unite A Nation's (UAN) initiatives, including Nemehia's House and the Healthy Lifestyle Living Program. This position serves as a guiding figure for participants, conducting comprehensive assessments to identify the necessary services for each individual, such as temporary housing, mental health support, substance use treatment, job training, and other essential services. The Program Operations Manager provides tailored and specialized assistance to participants, fostering partnerships with mental health and substance use treatment providers to facilitate access to counseling, legal aid, public benefits, transportation support, childcare, educational programs, housing, and additional resources aimed at helping participants achieve permanent housing and self-sufficiency.

KEY RESPONSIBILITIES

  • Ensure a safe and hygienic living environment for participants at Nemehia's House.
  • Review applications for compliance with established criteria and recommend necessary modifications.
  • Participate in weekly team meetings and engage in ongoing training relevant to program support services.
  • Document participant progress, track referrals, and coordinate services as required.
  • Regularly assess participant progress and implement adjustments as necessary.
  • Facilitate partnerships, workshops, and training sessions, connecting clients to vital resources.
  • Collaborate with internal and external stakeholders to ensure participants have the resources needed to secure housing and achieve their housing objectives.
  • Advocate for participants to resolve issues and barriers with landlords that may hinder housing placements.
  • Build coalitions and advocate with community partners.
  • Oversee the general operations of the residence, including housekeeping and assisting participants with daily living activities.
  • Maintain an inventory of household supplies and ensure essential items are adequately stocked.
  • Complete additional tasks and responsibilities as assigned by the Executive Director.

ESSENTIAL SKILLS AND QUALIFICATIONS

  • Preferred college degree.
  • Minimum of 2 years of experience in nonprofit settings, particularly in housing or social services.
  • Demonstrated empathy and a non-judgmental approach when interacting with individuals experiencing homelessness.
  • Strong understanding of the needs of individuals with mental health and physical health challenges.
  • Excellent verbal and written communication, along with advocacy skills.
  • Proficient in conflict resolution and customer service.
  • Ability to prioritize tasks and meet deadlines effectively.
  • Familiarity with Google Suite and other relevant technologies.
  • Willingness to travel as required for the role.
  • Possession of a valid driver's license and auto insurance in good standing.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical requirements outlined here represent those that must be met by a staff member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Staff members are expected to: walk and climb stairs; handle and manipulate objects and equipment; communicate effectively; move swiftly and easily from one location to another; and utilize various office equipment.

EQUAL EMPLOYMENT OPPORTUNITY

Unite a Nation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

APPLICATION PROCESS

Interested candidates should submit their resume, two professional references, and a cover letter detailing their interest in the position and qualifications to the Executive Director.