Senior Member Service Representative
7 days ago
Rockland Federal Credit Union is seeking a highly skilled Senior Member Service Representative to join our team in Rockland. As a key member of our team, you will be responsible for providing exceptional member service, answering questions, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Provide personalized service to members, answering questions and resolving issues in a timely and professional manner.
- Assist members with opening new accounts, setting up IRA accounts, and interviewing and advising loan applicants.
- Develop and implement strategies to increase member satisfaction and loyalty.
- Work closely with other team members to achieve sales and service goals.
- Stay up-to-date on Credit Union products and services, and effectively communicate this knowledge to members.
Requirements:
- High school diploma or equivalent required.
- At least two years of related experience in a bank or Credit Union.
- Knowledge of Credit Union products and services, with the ability to cross-sell.
- Excellent communication and interpersonal skills.
- Ability to work independently and prioritize tasks.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Flexible work schedule, including extended hours on Thursday and Friday, and a half-day every other Saturday.
About Rockland Federal Credit Union:
At Rockland Federal Credit Union, we are committed to providing exceptional member service and building strong relationships with our community. We offer a full range of financial products and services, and are dedicated to helping our members achieve their financial goals.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please upload your resume and answer a few basic questions, and our Human Resources team will review your application to determine your qualifications for the position.
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