Guest Services Representative

4 weeks ago

Étreux, Hauts-de-France, United States Live Nation Entertainment Full time

About Live Nation Entertainment

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our company fosters a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care".

About the Guest Services Position

The Guest Services position will interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at MGM Music Hall Fenway. This role will be responsible for delivering exemplary customer service to maintain customer loyalty, adapting to customer needs, and referring unresolved customer grievances to designated departments for further investigation. Additionally, this role will solicit sales of new or additional services or products and keep records of customer interactions or transactions.

Requirements

To be successful in this role, you will need to have a high school diploma or equivalent, at least 2 years in customer service and communications, strong strategic thinking and creative problem-solving skills, excellent verbal, written, and interpersonal communication skills, and a strong sense of teamwork and ability to execute programs. This position requires constant walking, climbing stairs, lifting, and carrying 50 lbs.+ and occasional sitting.

Equal Employment Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.

Live Nation's Commitment to Diversity and Inclusion

We are committed to creating an inclusive environment where everyone feels valued, respected, and empowered to contribute their best work. We believe that diversity and inclusion are essential to our success and we are dedicated to making Live Nation Entertainment a place where everyone can thrive. We welcome applications from people of all backgrounds and perspectives and are committed to providing equal employment opportunities to all applicants and employees. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state, and/or federal law.

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