Dual Property Guest Service Ambassador
4 weeks ago
Job Summary
As a Guest Services Representative at Element Boston, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable. Your primary focus will be on organizing and confirming guest check-ins and check-outs, processing room reservations, requests, changes, and cancellations.
Key Responsibilities
- Secure payment and verify billing
- Activate and file room keys
- Process guest requests and relay messages
- Print contingency lists for emergency situations
- Identify and explain room features to guests
- Supply guests with directions and information about property amenities, services, and hours of operation
- Follow up on outstanding requests or problems from the previous day
- Run and review daily reports/logs
- Complete designated cashier and closing reports
- Accept and record wake-up call requests
- Count bank at the beginning and end of shift
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
- Notify Loss Prevention/Security of any guest reports of theft
Requirements
- Follow all company policies and procedures
- Report accidents, injuries, and unsafe work conditions to manager
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Protect company assets
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests' service needs
- Assist individuals with disabilities
- Thank guests with genuine appreciation
- Speak with others using clear and professional language
- Answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Support team to reach common goals
- Comply with quality assurance expectations and standards
About Element Boston
At Element Boston, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Our guests recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element.
We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you're an active optimist who doesn't second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element.
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