Customer Service Representative

4 weeks ago


Étreux, Hauts-de-France, United States The Boxer Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at The Boxer Hotel. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and requests in a timely and professional manner.
  • Register and assign guests to hotel rooms, ensuring accuracy and efficiency in the process.
  • Process payments, handle guest complaints, and resolve issues in a fair and courteous manner.
  • Assist with reservations, room assignments, and other front desk duties as needed.
  • Collaborate with other hotel staff to ensure seamless service and a positive guest experience.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience or equivalent training preferred.
  • Knowledge of PMS systems and hotel operations a plus.
What We Offer

The Boxer Hotel offers a dynamic and supportive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional service and creating memorable experiences for our guests.



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