Assistant Manager

3 weeks ago


Newport Beach, California, United States Irvine Company Full time
Job Summary:

As an Assistant Manager - Community Operations at Irvine Company Apartment Communities, you will play a vital role in leading the team and overseeing day-to-day operational and sales responsibilities. This includes resolving resident concerns, managing move-in/out processes, renewals, evictions, and other resident-related items. You will be responsible for creating a customer service-focused culture, training and developing team members, and ensuring a proactive approach to all key customer touch points.

Key Responsibilities:
  • Develop and implement strategies to enhance customer satisfaction and retention.
  • Train and mentor team members to ensure excellent customer service and operational efficiency.
  • Manage resident applications, lease documents, and ICAC processes, including move-in/out, transfers, and renewals.
  • Handle resident complaints, identify solutions, and communicate with leadership.
  • Oversee ledger management, including adding/waiving fees and processing company invoicing.
  • Complete delinquency reviews, accounting month-end, and process evictions according to company policy.
  • Monitor key performance metrics and ensure plans are in place to achieve company targets.
  • Conduct audits and community inspections to ensure policies, procedures, and corporate compliance are followed.

Requirements:
  • High School Diploma.
  • Minimum 1 year experience in customer service environment; leasing experience preferred.
  • Valid driver's license; valid vehicle insurance.
  • Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus.
  • Occasional travel required.
  • Ability to work evenings, weekends, and holidays.
  • Regular, consistent, and timely attendance is required.

About Us:

Irvine Company Apartment Communities offers a portfolio of more than 125 resort-style apartment communities in coastal California's most desirable locations. We take pride in our employee community and offer a collaborative spirit and abundant opportunities. Apply today to join our team and learn more about Irvine Company, our legacy, and our guiding principles.

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