Assistant Manager
3 weeks ago
As an Assistant Manager - Community Operations at Irvine Company Apartment Communities, you will play a vital role in leading the team and overseeing day-to-day operational and sales responsibilities. This includes resolving resident concerns, managing move-in/out processes, renewals, evictions, and other resident-related items. You will be responsible for creating a customer service-focused culture, training and developing team members, and ensuring a proactive approach to all key customer touch points.
Key Responsibilities:
- Develop and implement strategies to enhance customer satisfaction and retention.
- Train and mentor team members to ensure excellent customer service and operational efficiency.
- Manage resident applications, lease documents, and ICAC processes, including move-in/out, transfers, and renewals.
- Handle resident complaints, identify solutions, and communicate with leadership.
- Oversee ledger management, including adding/waiving fees and processing company invoicing.
- Complete delinquency reviews, accounting month-end, and process evictions according to company policy.
- Monitor key performance metrics and ensure plans are in place to achieve company targets.
- Conduct audits and community inspections to ensure policies, procedures, and corporate compliance are followed.
Requirements:
- High School Diploma.
- Minimum 1 year experience in customer service environment; leasing experience preferred.
- Valid driver's license; valid vehicle insurance.
- Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus.
- Occasional travel required.
- Ability to work evenings, weekends, and holidays.
- Regular, consistent, and timely attendance is required.
About Us:
Irvine Company Apartment Communities offers a portfolio of more than 125 resort-style apartment communities in coastal California's most desirable locations. We take pride in our employee community and offer a collaborative spirit and abundant opportunities. Apply today to join our team and learn more about Irvine Company, our legacy, and our guiding principles.
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