Restaurant Operations Specialist

4 weeks ago


Boise, Idaho, United States McDonald's Full time

McDonald's Field Consultant Role

As a McDonald's Field Consultant, you will play a crucial role in ensuring the high standards of our restaurants are met. Your objective will be to conduct thorough evaluations of restaurant operations, analyzing performance across customer experience and brand standards.

Key Responsibilities:

  • Analyze restaurant performance across customer experience and operations brand standards.
  • Develop a holistic restaurant operations skill set across all restaurant operations systems through ongoing assessment, training, and development.
  • Protect the McDonald's brand by identifying issues that may pose risks to customer experience and brand perceptions.
  • Support operational excellence by identifying restaurants that do not meet McDonald's QSC (Quality, Service and Cleanliness) / safety standards.
  • Build deep expertise in Restaurant Operations and provide expert coaching and root cause analysis to Franchisees.
  • Serves as a Subject Matter Expert to provide support to restaurants as requested by Operators on specific operations initiatives.
  • Uses system and initiative Subject Matter Expertise to drive Guest Counts, Sales, and cashflow through support of operations, initiatives, and Owner/Operator priorities.
  • Collaborates with Franchise Business Partners to assist in developing a full restaurant consulting toolkit, monitor goals and key metrics, and drive business results.

Requirements:

  • Effective time management skills to keep up with a demanding evaluation and travel schedule.
  • Recognizes patterns and develops intuition around common restaurant performance issues.

About McDonald's

McDonald's is an equal opportunity employer committed to the diversity of our workforce. We provide reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job.



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