Implementation Manager

2 weeks ago

New York, New York, United States Forter Full time
About the Role

As an Implementation Manager at Forter, you will be responsible for the successful integration of Forter products, ensuring customers can start benefiting from our products as quickly and efficiently as possible.

Day-to-day, you'll be responsible for integrations across a portfolio of our North American customers, guiding them through their integration journey in a proactive fashion while working cross-functionally with our Sales, Solutions Consulting, Customer Success, and Analytics teams to provide the optimal customer experience and ensure we meet desired go-live dates.

Key Responsibilities
  • Act as an expert on Forter's technical integration technologies, clearly articulating concepts such as API operations, mobile SDKs, JavaScript, JSON, and other web and database technologies.
  • Lead integration projects for your portfolio of customers, using your technical and business skills to troubleshoot any issues.
  • Build and maintain bespoke integration project plans for customers within your portfolio, driving the plan to completion and evaluating success throughout.
  • Keep senior customer stakeholders and individual business users engaged and accountable to project completion by building strong relationships.
  • Contribute towards the continuous optimization of the integration process by consistently feeding back on potential improvement areas.
  • Attend and contribute to weekly team meetings, providing updates on your active integration projects as well as flagging any issues, risks, or potential blockers.
Requirements
  • 5+ years of experience managing complex integration projects on behalf of Enterprise customers.
  • Solid technical acumen and experience with API integrations, JavaScript, JSON, mobile SDK concepts, and other cloud, web, and database technologies, with a desire to build on those skills.
  • Prior experience communicating complex technical concepts to both technical and non-technical stakeholders.
  • Excellent organizational skills and attention to detail with a consistent focus on delivering the highest quality of service for your customers.
  • A proven track record managing multiple projects at once and effectively prioritizing your time and the needs of your customers.
  • An owner's mindset with the ability to demonstrate a proactive approach to the ownership and ultimate delivery of your projects.
  • Previous experience in the payments or e-commerce space is a plus.

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