Implementation Manager

2 weeks ago


New York, New York, United States Rilla Full time
About Rilla

Rilla is a leading conversation intelligence software that empowers outside sales and service professionals to improve their sales conversations. Our mobile app records conversations, and our AI transcribes and analyzes them to provide valuable insights.

The Role

We're seeking an Implementation Manager to join our team. As an Implementation Manager, you will be responsible for ensuring strong adoption of our product among our customers. You will travel around the country, working closely with key customers to ensure they are set up for success.

Main Responsibilities
  • Ensure strong adoption in the first 90 days of the customer lifecycle
  • Help customers drive the implementation with their company
  • Lead discussions with managers and sales reps onsite
  • Train managers, directors, VPs, GMs, and business owners
  • Build relationships with key stakeholders
  • Document success stories
  • Run sessions over Zoom when needed
About You

We're looking for someone who is high-energy, extroverted, and super friendly. You should be a customer obsessive who deeply cares about delighting clients and solving their pains. You should be an infinite learner, always looking to learn more and learn faster. You should be a team player who loves giving and receiving feedback and learning and growing as a team.

What We Offer
  • Travel the country with all expenses paid for (75% of the time)
  • Stay in super-fly Airbnbs and hotels
  • Top entry-level sales compensation
  • Career Growth opportunities

We're a high-growth startup, and this role has the opportunity to rise into the Customer Success Manager, Account Manager, or Account Executive positions within the Revenue team.



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