Implementation Manager

2 weeks ago


New York, New York, United States Sixfold Full time
About Sixfold

Sixfold is revolutionizing the insurance industry by harnessing the power of artificial intelligence. Our cutting-edge technology enables underwriters to make informed decisions, improving capacity, accuracy, and speed. By identifying risks and streamlining the evaluation process, Sixfold empowers carriers to prioritize the best risks and drive business growth.

Job Description

We're seeking an experienced Implementation Manager to join our Customer Onboarding & Implementation team. As a key member of our team, you will be responsible for leading deep discovery conversations with customers, overseeing the execution of our solution, and effectively communicating with stakeholders. Your expertise will help shape the foundation and drive the growth of our customer relationships.

Key Responsibilities
  • Lead discovery conversations with customers to understand their business needs and challenges
  • Oversee the execution of our solution, ensuring delivery quality and alignment with our value proposition
  • Communicate proposed solutions, project updates, and potential risks to external and internal stakeholders
  • Gather and relay customer feedback to internal teams, advocating for product enhancements and new features
  • Develop and implement standard methodologies, processes, and tools to define and improve our customer onboarding framework
Requirements
  • 4-7 years of experience in an Implementation, Consulting, Project Management, or similar customer-focused role
  • Experience in change management and working with Enterprise customers
  • Strong written and verbal communication skills, with the ability to manage multiple stakeholders
  • Knowledge and curiosity about industry-specific use cases for generative AI
  • Nice to have: Familiarity with technical concepts such as REST APIs


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