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Automotive Condition Assessment Specialist
2 months ago
If you are seeking a role within a vibrant organization that prioritizes its people and fosters a culture of growth and independence, ACV is the ideal environment for you. With competitive salary packages and ample opportunities for professional development, ACV provides the resources necessary to elevate your career.
We are committed to enhancing our operations daily by investing in our workforce and technology to empower our clients.
We seek individuals who share our enthusiasm, contribute innovative concepts, and thrive in a collaborative setting.
About Us:
ACV is a pioneering technology firm that has transformed the way dealerships engage in online vehicle transactions. We are redefining the automotive sector. ACV Auctions Inc. (ACV) has leveraged innovation and user-focused, data-driven applications and solutions.
We are developing the most reliable and effective digital marketplace with data solutions for sourcing, selling, and managing pre-owned vehicles, ensuring transparency and comprehensive insights that were previously unattainable.
As industry disruptors, we invite you to be part of our journey.
ACV's brand portfolio includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital, and ACV Capital within its Marketplace Products, as well as True360 and Data Services.
At ACV, we prioritize the Health, Physical, Financial, Social, and Emotional Well-being of our team members. To support this, we offer:
- Multiple health insurance options, including a high-deductible plan that incurs no cost to you.
- Company-sponsored Short-Term Disability, Long-Term Disability, and Life Insurance.
- Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance.
- Generous paid time off, including vacation days, sick leave, company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as mandated by applicable laws.
- Employee Stock Purchase Program with additional opportunities to acquire company stock.
- Retirement planning through the Company's 401(k).
Key Responsibilities:
- Collaborate with Territory Management and the Logistics Team to perform wholesale, off-lease, and retail vehicle assessments.
- Conduct inspections at various locations, including dealerships, physical auctions, off-site venues, and consumer residences.
- Complete vehicle condition assessments and related documentation, including interior/exterior evaluations, repair/replacement estimates, and identifying structural damage, frame conditions, and alignment issues.
- Utilize paint meter readings and perform AMP (Audio Motor Profile) recordings, along with Virtual Lift undercarriage imaging.
- List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing.
- Maintain regular communication with clients to foster strong relationships and ensure satisfaction.
- Travel to and from dealerships, auctions, and consumer homes to conduct inspections and prepare condition reports.
- Work closely with Territory Management and Business Development to educate and share information on all ACV products and services.
- Stay updated on ACV product and service enhancements, customer demands, market trends, and implement new business strategies.
- Enlist independent dealerships as buyers to utilize ACV Auctions digital platform.
Qualifications:
- Exceptional customer service skills with the ability to understand and exceed client expectations.
- Preferred - 3 years of experience in the automotive sector (body, paint, and mechanical repair knowledge) with a strong customer service background.
- Resourceful problem-solving skills to address challenges with innovative solutions.
- Proven ability to work independently with minimal supervision while being part of a team.
- Must possess reliable transportation for travel to assignments and a valid driver's license.
- Preferably familiar with CRM tools, web-based applications, and automotive inspection instruments.
- Capability to operate both manual and automatic transmission vehicles.
- Willingness to work in diverse conditions (indoor and outdoor).
- Ability to bend, squat, stoop, kneel, stand for extended periods, and lift as needed.
- Flexible availability, including weekends (primarily Saturdays), and the ability to be available between 8 am and 6 pm, with occasional evenings as required by business needs.
- Must be at least 18 years of age.
Compensation:
$21.50 per hour. This position is eligible for additional compensation in accordance with ACV's incentive compensation plan. Please note that final compensation will be determined based on the applicant's relevant experience, skill set, location, business needs, market demands, and other factors as permitted by law.
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#IND123RR Our Values:
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling. At ACV, we are dedicated to fostering an inclusive culture where every individual is welcomed and empowered to embrace their true selves.
We achieve this by cultivating a work environment of acceptance and understanding that is free from discrimination.
ACV is committed to being an equal opportunity employer, considering all qualified applicants regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, veteran status, or any other protected characteristic.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know. For information on our collection and use of your personal information, please see our Privacy Notice.
