Technical Support Specialist II
6 days ago
We are seeking a highly skilled Technical Support Specialist II to join our team at the Irving Independent School District. This role involves providing top-notch technical support and guidance for our district's application service desk.
Responsibilities- Provide direction and support to junior technical support personnel as needed.
- Perform tasks and responsibilities of the technical support specialist level when necessary.
- Assist in rolling out new applications and ensure a smooth transition.
- Record incidents and service requests in our support ticket management system.
- Route incidents and service requests to specialist groups or individuals as required.
- Minimum High School Diploma or GED.
- Experience working in a school environment or comparable setting is preferred.
- Proven track record of effective customer service skills, organizational abilities, problem-solving skills, and communication skills.
The estimated annual salary for this position is around $53,000-$63,000 based on industry standards and location.
This role offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
We are an equal opportunities employer and welcome applications from diverse candidates.
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