Technical Support Specialist II

6 days ago


Irving, Texas, United States Irving Independent School District Full time
Job Overview

We are seeking a highly skilled Technical Support Specialist II to join our team at the Irving Independent School District. This role involves providing top-notch technical support and guidance for our district's application service desk.

Responsibilities
  • Provide direction and support to junior technical support personnel as needed.
  • Perform tasks and responsibilities of the technical support specialist level when necessary.
  • Assist in rolling out new applications and ensure a smooth transition.
  • Record incidents and service requests in our support ticket management system.
  • Route incidents and service requests to specialist groups or individuals as required.
Requirements
  • Minimum High School Diploma or GED.
  • Experience working in a school environment or comparable setting is preferred.
  • Proven track record of effective customer service skills, organizational abilities, problem-solving skills, and communication skills.
Salary and Benefits

The estimated annual salary for this position is around $53,000-$63,000 based on industry standards and location.

This role offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

We are an equal opportunities employer and welcome applications from diverse candidates.



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