Technical Specialist
6 days ago
About Us
Watermill Express LLC is a leading provider of water and ice vending solutions. We are committed to delivering exceptional customer service and support to our clients across the country.
Job Overview
We are seeking a highly skilled Technical Specialist to join our team in the DFW region. As a Technical Specialist, you will be responsible for performing hands-on diagnostics, troubleshooting, and repairs of mechanical and technical issues with our water only and water-ice units. You will also serve as a subject matter expert within the market to ensure operational company standards are met.
Key Responsibilities
- Hands-on Diagnostic and Repair Work: Perform routine maintenance tasks, troubleshoot, diagnose, and repair mechanical and technical issues with water only and water-ice refill stations.
- Technical Guidance and Training: Provide technical guidance, training, feedback, and follow-up to market employees on proper usage and maintenance of water only and water-ice units.
- Maintenance and Chart Updates: Maintain and update charts and checklists as required per maintenance level and perform maintenance procedures from routine to advanced on water only and water-ice refill stations.
- Customer Service: Ensure that every station has optimum signage, help reduce customer calls, maintain a professional appearance, keep a positive attitude when interacting with customers, and properly maintain and care for company vehicles, inventory, and equipment.
- Schedule and Overtime: Be available to work overtime including some weekend or evening work as assigned by management.
Requirements and Qualifications
- Team Player with Positive Attitude: A strong motivation to work independently, attention to detail, and task completion skills.
- Technical Skills: Ability to use and maintain hand tools, capable of working required schedule, clean motor vehicle record, current valid driver's license, and ability to clearly communicate technical information.
- Physical Requirements: Ability to lift 50 pounds, climb ladders, walk, stand, stoop, and bend; ability to work safely in limited space inside water and water-ice refill stations; and ability to work in a variety of weather conditions.
Educational Background and Certifications
- High School Diploma or Equivalent
- General Electrical Knowledge and Experience
Compensation Package
The estimated hourly wage for this position is $16-$20 per hour, depending on experience. Watermill Express LLC offers a competitive compensation package, which includes comprehensive benefits and opportunities for growth and development.
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