Healthcare Coordinator

2 days ago


Chicago, Illinois, United States Northwestern Memorial Healthcare Full time
Job Description

The Client Services Coordinator plays a vital role in reflecting the mission, vision, and values of Northwestern Memorial Healthcare, adhering to the organization's Code of Ethics and Corporate Compliance Program, and complying with all relevant policies, procedures, guidelines, and regulatory standards.

Responsibilities:
  • Maintains ongoing communication with clients regarding the status of care, treatment plans, and related healthcare needs.
  • Answers and directs incoming phone calls, including scheduling, coordinating tests and results, referrals, and billing questions.
  • Investigates, monitors, and resolves all inquiries.
  • Coordinates the scheduling of various specialist appointments for patients.
  • Establishes a network of contacts.
  • Assists with departmental communication and marketing strategies.
  • Manages schedules to make the best use of all resources, including providers, rooms, and equipment.
  • Schedules appointments within the department and coordinates appointment scheduling with other departments or organizational partners.
  • Performs administrative assistant functions, including writing and sending letters and email messages.
  • Maintains a database of all corporate client profiles.
  • Facilitates the resolution/prevention of billing errors and denials, including obtaining pre-certifications or referrals as needed.
Qualifications:
  • High school diploma or GED equivalent.
  • 1 year of experience in a healthcare environment.
  • Experience in a customer service role.
  • Computer experience (data entry, Microsoft Word, Excel, electronic medical record system).

Northwestern Memorial Healthcare is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.



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