Member Care Coordinator

4 weeks ago


Chicago, Illinois, United States PSG Global Solutions Careers Full time
About the Role

We are seeking a highly skilled Member Care Coordinator to join our team at PSG Global Solutions Careers. As a Member Care Coordinator, you will play a critical role in managing home health assessments and system updates, performing outreach and follow-up attempts to members, and building relationships with members to encourage compliance with care plans.

Key Responsibilities
  • Manage home health assessments and system updates
  • Perform outreach and follow-up attempts to members on their health care plan
  • Build relationships with members to encourage compliance with care plans
  • Inform and educate members on their program, using supplied scripts
  • Complete records in system by performing data entry
  • Encourage member usage of our programs, including arranging appointments and additional member services
  • Generate appropriate correspondence and send to member manually, electronically, or telephonically
  • Conduct check-ins with members to review individual care plan goals
  • Maintain production requirements based on established department business needs
  • Provide support to the clinical team by performing non-clinical functions necessary to generate, manage, and close a case within the platform
Requirements
  • Bachelor of Social Work or Psychology OR LVN, LPN with 1 year experience in managed care systems OR RN OR 3 years care coordination for a state managed or waiver program OR 3 years managed care systems experience
  • Knowledge of medical terminology
  • Experience coordinating member medical related needs, providing assistance to members, and analyzing member needs
  • PC proficiency including Microsoft Office applications
  • Customer service skill
  • Verbal and written communications skills
About Our Client

Our client is a fast-growing industry-recognized staffing firm recruiting critical IT, Financial, Engineering, Healthcare, and Data Analytics talent. With 20+ years' experience and growth, they connect top talent with premier organizations, fostering long-lasting partnerships and growth.

Want to work for a company invested in your success? If you're passionate about delivering exceptional member care and have the skills and experience to excel in this role, we encourage you to apply.


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