Customer Service Manager Lead

1 week ago


Asheville, North Carolina, United States EmergeOrtho Full time
Job Description: EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. As a Call Center Manager, you will supervise a group of employees consisting of appointment/triage specialists and referral coordinators. You will assess applications submitted by job candidates and conduct interviews for new hires. Your responsibilities will also include recognizing areas for improvement, paying close attention to excessive errors made by staff in order to redirect and make corrections.

Key Responsibilities:
  • Manages and maintains all software and websites vital to the performance of the call center and patient access.
  • Compose and maintain call schedules with implementation in call schedule system. Work with hospital leaders to assign providers on ED call.
  • Manage Urgent Care provider clinic schedules ensuring all urgent care clinics are covered appropriately, working with urgent care provider in charge of clinic schedules.

Required Skills and Qualifications:
  • High school diploma required.
  • Minimum two years of call center experience and two to three years of team leadership experience required.
  • Knowledge of medical terminology required.
  • Previous supervisory experience required.
  • Previous experience using multi-line phones system.
  • Knowledge of practice management and work processing software.

Benefits:
  • Maintains a pleasant, cooperative and professional demeanor with patients and other coworkers while performing duties.
  • Follower of all applicable departmental and practice policies and procedures.
  • Maintains patient confidentiality, complies with HIPAA privacy and confidentiality.

Others:
  • Attends all regular meetings.
  • Performs other duties as required and assigned.


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