Customer Service Ambassador

7 days ago


Asheville, North Carolina, United States Swannanoa Cleaners Full time
About the Role

We are seeking a Customer Service Ambassador to excel in a fast-paced environment. In this position, you will engage with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with Glyph Technologies.

The ideal candidate is friendly, tech-savvy, and able to remain calm under pressure.

Key Responsibilities
  • Receive a high volume of inbound calls and handle inquiries efficiently
  • Identify the reason for the customer's call, collect relevant information, and provide suitable solutions
  • Utilize pre-approved scripts for various customer service topics
  • Employ best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions accurately
  • Meet individual and team performance metrics
  • Pursue ongoing training to maintain up-to-date skills and knowledge
Requirements
  • High school diploma or equivalent
  • Previous experience as a Customer Service Representative or in a similar role is preferred
  • Proficiency in using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work effectively under pressure
  • Highly organized with the ability to prioritize tasks and manage time efficiently
What We Offer
  • A competitive salary of $45,000 per year, commensurate with experience
  • Opportunities for career growth and professional development
  • A supportive team environment


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